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We stand behind what we make, and this policy is designed to be fair, transparent, and protective for both you and us. Please read it in full before placing or returning an order.
You have **7 days from the date of delivery** to raise an eligible return or exchange request.
Requests raised after this window will not be accepted.
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If you simply changed your mind, didn't like the product, or ordered the wrong size yourself, we're still happy to help within the 7-day window, on the following terms:
- Refunds for voluntary returns are issued as **store credit (credit note)** only.
- Credit notes are valid for **12 months** from the date of issue.
- A **₹150 handling fee** applies to voluntary returns and exchanges (this fee does **not** apply when the fault is ours).
- Items must be **unused, unworn, with all tags intact and in original packaging**, along with valid proof of purchase.
- All returns are subject to **warehouse quality inspection and approval** before any credit or exchange is processed.
Credit notes cannot be redeemed on sale items.
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If any Store credit has been released in case of exchanges and There is a change in the price of the product. The order needs to be placed at the new price.
All exchanges are subject to stock availability and warehouse inspection.
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There may be a difference of +- 5% in the colour of the product due to lighting as the photography of that particular product.
If you receive an order with anything wrong — the wrong product, wrong size, wrong colour, or a damage caused by us — we've got you.
**We will replace it for you on a priority basis.** No back-and-forth, no hassle. Just report it to us with the required proof (see below) and we'll fast-track a fresh, correct piece to you.
In the rare case where an identical replacement is genuinely unavailable, we will work with you to arrive at an appropriate resolution.
This priority replacement applies only to verified issues caused by us, supported by the proof requirements outlined in this policy.
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Orders can be cancelled **only before they are packed at our warehouse.** Once an order has been packed, it cannot be cancelled under any circumstances.
No refund will be processed to bank accounts in any such case. A store credit may be issued
If an item is found to be out of stock after your order is placed, we will cancel and resolve it from our end.
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For any claim involving a **missing item, transit damage, wrong product, or a tampered parcel**, a complete, unedited unboxing video is **mandatory** for verification and approval.
The unboxing video must:
- Start **before** the package is opened
- Clearly show the parcel from **all 6 sides** (front, back, left, right, top, bottom)
- Clearly display the **AWB / shipping label** on camera
- Confirm the package is **fully sealed and untampered** before opening
- Show the **entire opening process in one continuous, uncut recording**
Any video recorded after the parcel has already been opened, repositioned, partially inspected, or shown from limited angles will **not** be accepted as valid proof.
For these specific claim types, the absence of a valid unboxing video as described above will result in the claim being declined. This requirement exists to protect genuine customers and to allow us to investigate fairly.
*Note: A manufacturing defect that becomes apparent later (and could not reasonably have been captured during unboxing) will be assessed on its own merits using clear photos or video of the defect.*
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When handing your return over to the courier partner, we strongly recommend capturing a clear **photo or short video** of the handover.
Ideally, this should show:
- The item being returned and its condition at the time of pickup
- The item being handed over to the courier partner
- The return package, where possible
Because a physical quality check may not always be performed by the courier at the time of collection, this proof helps resolve any transit-related disputes — missing items, parcel mix-ups, damaged returns, or discrepancies between what was handed over and what we received.
Please retain this proof until your return is fully processed. While not mandatory, in the event of a dispute the absence of handover proof may limit our ability to investigate or validate a claim.
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Report any damaged, defective, missing, incorrect, or tampered product **within 48 hours of delivery**, along with the required photos/video and unboxing footage, at:
📧 **info@bluprint.in** / **wecarebluprint@gmail.com**
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## Refunds & Processing
- Approved store credits / credit notes are processed within **2–7 business days** after warehouse inspection.
- Where a monetary refund is applicable for a verified issue caused by us, it will be processed to the original payment method within the same timeline.
- If a processed refund is delayed beyond **15 business days**, please contact us at the email addresses above.
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## General Conditions
- Returns raised **without prior approval** will not be accepted.
- **Used, washed, or damaged** items (where the damage is not attributable to us) will be rejected.
- All returns and claims are subject to warehouse inspection and final approval.
- Bluprint reserves the right to approve or decline any voluntary return or exchange request at its reasonable discretion.
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## Policy Updates
Bluprint reserves the right to modify, amend, or update this policy at any time at its discretion, without prior notice. Any revised terms become effective immediately upon being published on our website. The version published on our website at the time of your order will apply to that order.
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*For any questions, reach us at info@bluprint.in — we're happy to help.*
